Diagnose a problem

Requests fail randomly. How can I fix this problem?
Some hosts configure their services with default filtering of requests from certain user IP addresses. When you use Fasterize, queries to your origin all co...
Tue, 4 Dec, 2018 at 3:53 PM
Determination of the cause of a broken page.
If the display of your website does not seem to you to be correct (eg new content not updated, or parts of the pages that are not displayed correctly, etc.)...
Thu, 31 Jan, 2019 at 12:46 PM
How to stop optimizations on a page or an HTML tag?
The exclusions to configure the engine Fasterize not apply optimizations on specific URLs of the website. Typically, it is used for: internal tracking co...
Tue, 4 Dec, 2018 at 3:54 PM
I can not connect to my PrestaShop Admin console, what can I do?
Symptoms You are trying to log in to your PrestaShop Admin console and connection validation is unsuccessful. Explanation When you try to sign i...
Tue, 4 Dec, 2018 at 3:54 PM
Error 1000 Using CloudFlare and Fasterize
During your tests, if you have a 1000 error following the connection of Fasterize via Cloudflare DNS. This is because the default configuration considers Cl...
Tue, 4 Dec, 2018 at 12:33 PM
HTTP Status Code used in case of error on Fasterize
Here is the list of HTTP status codes reported by Fasterize:  521 : origin resolution error 522 : virtual resource not found and unable to recreate 523 : ...
Tue, 4 Dec, 2018 at 12:34 PM
Disabling rules by parameters in the url
You can disable rules for a given page by adding a specific parameter to the url:  ?frz-[rule]=true|false. If the rule is for sub-resources, the parameter w...
Thu, 24 Jan, 2019 at 12:43 AM
HTTP header X-fstrz
HTTP X-fstrz headers provide information on what the engine did or did not do: p: proxy request / response w, p: optimization in progress Z, p: non-opti...
Tue, 4 Dec, 2018 at 12:38 PM
Incident procedure
1. diagnosis the origin of the problem: Fasterize or origin The explanations for diagnosing a problem are detailed in a dedicated article . The preferred d...
Tue, 4 Dec, 2018 at 5:14 PM
How to explain a problem to the support?
If you have been able to determine the cause of the problem and are coming from Fasterize optimizations , please do not forget to fill out the following inf...
Tue, 4 Dec, 2018 at 3:54 PM