I can not connect to my PrestaShop Admin console, what can I do?

Modified on Tue, 04 Dec 2018 at 03:54 PM


You are trying to log in to your PrestaShop Admin console and connection validation is unsuccessful.


When you try to sign in to your PrestaShop Admin console, PrestaShop tries to create a cookie. This cookie is linked to the IP you had when connecting and, by default, PrestaShop checks that the IP has not changed during browsing. Because Fasterize uses multiple IPs to send queries to your original servers (the Fasterize platform is made up of multiple servers), the PrestaShop check may fail quite often and randomly and cause the user to log out.


You must disable the IP address check. To do this, go to the PrestaShop Administration Console by navigating directly to the origin without going through Fasterize , and click on the Administration menu , then Preferences , then disable Check IP in cookie

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article