Introduction
To use the Fasterize solution correctly with PrestaShop and avoid random disconnections on the PrestaShop back-office, it is important to configure your site to take into account the specific features of our platform.
Explanation
When you connect to your PrestaShop administration console, the platform generates a cookie linked to the IP address of your session.
By default, PrestaShop checks on each request that the IP address has not changed during browsing.
However, Fasterize uses multiple IP addresses to route requests to your origin servers, as our infrastructure is made up of several servers in different locations. This use of multiple IPs leads to IP verification failures in PrestaShop, causing random disconnections of administration users.
Solution
To solve this problem, you need to disable IP address verification in PrestaShop.
Here are the steps to follow:
- Access your PrestaShop administration console directly via the original URL (without going through Fasterize).
- Once logged in, go to the Administration menu.
- Click on Preferences.
- Desactivate Check IP in cookie option.
By deactivating this option, PrestaShop will no longer perform an IP check during the session, which will avoid random disconnections linked to the different IP addresses used by Fasterize.
• Find out more about non-cacheable pages for Prestashop
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article