Incident procedure

Modified on Tue, 04 Dec 2018 at 05:14 PM

1. diagnosis the origin of the problem: Fasterize or origin

The explanations for diagnosing a problem are detailed in a dedicated article . The preferred diagnostic method is the use of the chrome extension. 


It is possible to submit a problem report via this form . The ticket will then be processed by a member of the technical team. 


2. view the status of Fasterize

Fasterize publishes the status of the platform at  http://status.fasterize.com/ . Any incident is announced on the platform. In case of problems, our on-call team is working 24 hours a day. 


3. Shut down the engine Fasterize

It is possible to shut down the Fasterize engine and clear the Fasterize cache from the admin interface: https://my.fasterize.com . 


More information is available here.


4. contact the on-call team.

Fasterize provides a non-working hours (19h-9h) for problems requiring immediate intervention. 


The penalty is accessible via an email communicated when setting up the service if your subscription allows . This email is directly connected with our internal escalation system and alerts a member of the technical team.


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