1. diagnosis the origin of the problem: Fasterize or origin
The explanations for diagnosing a problem are detailed in a dedicated article . The preferred diagnostic method is the use of the chrome extension.
It is possible to submit a problem report via this form . The ticket will then be processed by a member of the technical team.
2. view the status of Fasterize
Fasterize publishes the status of the platform at http://status.fasterize.com/ . Any incident is announced on the platform. In case of problems, our on-call team is working 24 hours a day.
3. Shut down the engine Fasterize
It is possible to shut down the Fasterize engine and clear the Fasterize cache from the admin interface: https://my.fasterize.com .
More information is available here.
4. contact the on-call team.
Fasterize provides a non-working hours (19h-9h) for problems requiring immediate intervention.
The penalty is accessible via an email communicated when setting up the service if your subscription allows . This email is directly connected with our internal escalation system and alerts a member of the technical team.
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